The following prayers will be recited during the Festival:

• Prayers for Meditation
• The Yoga of Buddha Vajrapani
• Wishfulfilling Jewel
• Offering to the Spiritual Guide
• Request to the Holy Spiritual Guide Venerable Geshe Kelsang Gyatso Rinpoche from his Faithful Disciples
• Prayers for the Long Life of Ven. Geshe Kelsang Gyatso Rinpoche

The International Spring Festival is organised by the New Kadampa Tradition - International Kadampa Buddhist Union (NKT-IKBU). Registered charity 1015054.

The proceeds from this Festival will be donated to the International Temples Fund (ITP), a global charitable project founded by Venerable Geshe Kelsang Gyatso Rinpoche.

The ITP aims to introduce the Buddhist faith and practice of the New Kadampa Tradition publicly, and to exemplify contemporary Buddhist practice through service to the public.

Its scope and activities are constantly evolving in response to the needs of the ever-changing demands of busy lives. It presently achieves its aim through developing and building traditional and non-traditional temples and meditation and retreat centres, and through the activities of World Peace Cafés and Tharpa Publications.

CONNECTING TO SPRING FESTIVAL
We hope that your online Spring Festival experience will be smooth, however we recognize that sometimes you may experience some problems. This troubleshooting guide offers help for some of the most common issues.

I can't see the video
You need to press the refresh button on your browser after the listed time to see the active session link.

To play the video you must click on the orange link within the festival programme. When you have selected a video it will load in the video player screen and the programme link will turn blue.

Links to sessions only become live at the scheduled time (note this is in current UK time) - you cannot watch a video before its scheduled time – but you can watch it after. All links will remain live until 1pm June 3. 

If you clicked on the link before the scheduled time, the video will not automatically start. You will need to refresh your screen at/after the scheduled start time.

If you still can’t view the video, it’s time to start troubleshooting. The main factors to focus on are your browser, your network, and your device.

Browser
Try a different browser if you can’t view the video. The video player is compatible with all major browsers, however certain playback issues may be specific to one browser or another. Switching browsers may help clear up an issue, or at least give you a sense for whether a certain problem is caused by something else. For example, if you’re using Firefox and your video doesn’t play, you should try Chrome/Safari. Now the video plays, then you have solved the issue.

Multitasking
Close additional browser windows. Avoid simultaneously running programs that use a lot of energy, like Spotify, Netflix and others.

Bypass browser setting and plugins
Watch from a private window in order to eliminate browser settings and customizations that can cause conflict
Chrome > File > New Incognito Window > Paste festival website link and press enter
Firefox > File > New Private Window > Paste festival website link and press enter
Safari > File > New Private Window > festival website link and press enter

Clear your browser cache - doing so regularly helps all applications run better
Chrome: Close all windows then click Chrome (top navigation, left of File) > Clear Browsing Data or Go to the three-dot menu at the upper-right of Chrome to select Settings > Advanced > Privacy and security > Clear browsing data or History > History > Clear browsing data
Firefox: Close all windows then from the top navigation select History > Clear Recent History
Safari: Close all windows then click from top navigation Safari > Clear History

Computer re-start
Restart your computer. Once it running again, open a browser to see if this resolved the issue. Make sure your computer is connected to internet

Router
This is only needed if you are not getting internet connection to your device. Test by using a google search any browser. If an error appears on your screen then is time to reboot your router.

Translation & Hard of Hearing
All sessions have translation in close captions and voice over. Use the CC button for captions, and the AD button for translation voiceover. For sessions with translated audio, click on the AD button, and select language.

If viewing on a mobile device the CC and AD buttons are hidden – select the three dot icon to reveal those options.

You may switch languages, or turn captions on/off during a session.

You can also contact us at [email protected]